POSITION SUMMARY
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
PERFORMANCE OBJECTIVES
- Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collect and enter orders for new or additional products or services.
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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