Learning Designer

 

Overview:

The Learning Designer is responsible for creating the comprehensive learning design in support of Audience Learning Teams learning experience. They combine a solid understanding of adult learning principles and training dynamics to curate and develop contextualize content to design effective learning experiences. Learning Designers works with a wide range of stakeholders including SMEs, Audience Learning teammates, and the Content Operations and Creative team to create and maintain audience learning experience(s) based on clear learning/performance objectives set by the Audience Team.

Learning Designers apply tested adult learning theories and Chick-fil-A Learning Strategy to refine, curate, create and/or develop learning assets. They proactively stay current with learning trends and share resources and learning with others on the team. Learning Designers align with Chick-fil-A’s learning and content strategy to shop for or create content, to ensure experiences are developed efficiently and effectively within the broader context of learner journeys and Audience learning strategy.

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Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities:

• Determine and document the design needs and required learning content and assets for all learning modalities both current and future.
• Provide design expertise for learning solutions to key stakeholders.
• Translate designs into learning content and experiences appropriate for targeted audiences
• Convert complex topics and simplify into digestible learning experiences that will support business objectives.
• Assess existing content to determine content impacts and development needs.
• Use L&D’s authoring and design tools to make updates, edits or enhancements to existing audience content or contextualize reusable content, previously created
• Partner with L&D’s Content Creative Team to develop net new content
• Ensure solutions meet learning and performance objectives in support of Audience Team learning experience
• Partner with Audience Leads the Measurement team to define evaluation strategies; own and manage solution evaluation and outcomes in support of the broader Audience measurement strategy
• Work closely with Audience Learning teammates and leaders, Content Operations and Digital Learning teams to continue to influence learning modalities and capabilities to meet learner needs in support of the broader Audience and departmental digital learning strategy
• Remain current with learning trends and learning design theories.
• Ensure learning solution designs and content and asset/resource development align with content strategy, design standards, and future roadmap planning efforts.

Minimum Qualifications:

• Bachelor’s degree, preferably in human resources, education, instructional design, or equivalent experience
• 5+ years in instructional design or equivalent experience
• Knowledge of adult learning principles
• Ability to manage multiple projects simultaneously
• Experience designing learning within multiple modalities (e.g., ILT, eLearning, video, job aids, etc.)
• Experience developing and producing content, learning assets and resources
• Ability to cultivate/build relationships and work collaboratively with internal partners and external vendors
• Strong problem-solving skills, attention to detail, and quality-focused
• Experience with Microsoft PowerPoint, Excel, Word, and other related computer programs
• Experience with Adobe Creative products, including InDesign and other related programs

Preferred Qualifications:

• Advanced degree in adult education, instructional technology, or equivalent experience and certification(s) (e.g., Designing Learning certificate or CPTD)
• Strong project management experience
• Experience engaging in design thinking practices
• Experience with ADDIE, SAM, or other rapid design methodologies
• Experience with Waterfall and Agile project management methodologies
• Experience with a variety of Learning Management and/or Learning Content Management systems and platform, including authoring and publishing

Minimum Years of Experience: 5 Travel Requirements: 10% Required Level of Education: Bachelor's Degree Major/Concentration: Human resources, education, or instructional design

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