Location: Pasadena, CA
Summary:
PerkinElmer’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food, and environmental markets.
PerkinElmer is seeking a OneSource Lab Coordinator.
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Responsibilities:- Open Work Orders for repairs and planned maintenance on behalf of scientists.
- General communication / escalation with customers regarding the OneSource program.
- Be the main interface to the customer site on behalf of the OneSource program.
Instrument Inventory Integrity:
- Conduct instrument inventory sweeps of all instruments on an as-needed basis.
- Conduct spot checks of instrument inventory.
- Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
- Provide timely information to Workflow Specialists, through the change control process, to update the SAP database due to instrument inventory changes (ARC process)
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Conduct additional lab support activities as agreed upon by departmental leadership and PKI such as:
- Glass Wash and Autoclave support
- Basic daily instrument checks and re-supply
- Receiving and re-stocking of basic laboratory supplies
- Work with service engineers to triage repairs and provide basic equipment support
- Ensure PM schedules are met and all work orders schedule with appropriate service delivery team
Communication:
- Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
- Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
- Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
- Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.
Escorting
- Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
- Verify required customer health and safety requirements for site entry have been completed by engineer.
- Escort the engineer to the equipment location and hand off to customer equipment owner/user.
- Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
- Verify performance of maintenance or install and need for return visits.
Chemical Inventory Management
- Learn and utilize the chemical inventory management software.
- Assess stock of reagents daily in storage, at point-of-use locations, and around laboratory.
- Order reagents and other consumables as needed.
- Coordinate with appropriate parties for proper disposal of PHMs.
Basic Qualifications:
- Associate degree in Biology, Chemistry or related degree
- 0-2 years of scientific industry experience
- 0-2 years of relevant experience including (but not limited to); lab instrument troubleshooting/repairs, chemical inventory management
Preferred Qualifications:
- Experience with scientific instrumentation
- Experience in Life Science environment
- Experience with chemical inventory management software
Other Requirements:
- Must be able to remains in a stationary position more than 25% of the time
- The person in this position needs to occasionally move inside and outside labs
- Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
- Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Benefits:
Paid Vacation, holiday and sick time
Medical, Dental, Vision Coverage
401k
Tuition Reimbursement
Parental Leave
Adoption Assistance
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