Job description
Our rapidly growing team here at Customer Contact Services (CCS) is looking to hire highly motivated Member Service Representatives.
CCS is a call center/answering service that has been providing solutions to businesses and employment opportunities to individuals for over 45 years. The MSR position is dedicated to primarily answering inbound calls for medical programs. The work environment is fast paced, customer focused, and team oriented.
We are seeking sharp and energetic Member Service Representatives to join our team!
As the voice of CCS, we maintain a polite, professional demeanor while managing care of the needs of the caller. You will be responsible for helping customers by providing product and service information.
Three to Four week mandatory “Remote” Training is Monday - Friday, 8:00am - 4:30 pm CST
After training work hours are Monday through Friday between 7:45 am and 5:15 pm CST.
CCS provides work at home equipment for in-home set up prior to training.
Responsibilities:
- Handle all incoming calls in a timely manner
- Provide information about services offered
- Accurately document calls from members and providers in a timely and professional manner
- Educate members on policies and procedures related to the program
- Demonstrate and maintain knowledge of all areas of CCS programs
- Set appointments and providing customer service for transportation
- Maintain a friendly, energetic, and professional demeanor
Qualifications: High school graduate or equivalent
- One year call center and customer service experience
- Working knowledge of Microsoft Office Suites
- Computer navigation & typing skills to manage multiple programs, platforms, or systems
- Strong knowledge of customer care processes and techniques
- Ability to identify, understand, and protect confidential information
- Strong verbal and written communication skills
- Ability to cross training and multitasking on multiple programs
- Dependable
As a Customer Service Representative, you will enjoy BENEFITS such as:
- Great work culture
- Flexible schedule
- Medical, Dental, and Vision insurance
- 401k
- Advancement opportunities
- Supportive leadership team
Work Remotely:
- Yes - Remote Agreement / contract required
Start date:
- 09/11/2023
Pay Rate:
- $15
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- Do you reside in Alabama?
- Are you available until 5:15pm CST?
Experience:
- Call center: 1 year (Preferred)
- Medical Insurance: 1 year (Preferred)
Work Location: Remote
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