Customer Programs Conservation Efficiency Specialist [HYBRID] [United States]

 

Job Description

Join the Clean Energy Revolution

Become a Customer Programs Conservation Efficiency Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support the Self-Generation Incentive Program (SGIP) and the New Home Energy Storage Pilot (NHESP). These programs provide financial incentives for the installation of new qualifying technologies that are installed to meet all or a portion of the electric energy needs of a facility. SGIP is a high visibility program that aligns with Southern California Edison’s Clean Energy Pathway and directly supports customer resiliency for those impacted by wildfires. Similarly, NHESP targets those same goals but is directly targeted to new home construction developers to encourage the adoption of energy storage before a residential customer even moves in. The success of these programs contribute to Greenhouse Gas (GHG) emission reductions, energy demand reductions, and reduced customer electricity purchases, resulting in improved system reliability through improved transmission and distribution system utilization; as well as market transformation for Distributed Energy Resource (DER) technologies. In addition, you will be part of a large Customer Generation Programs team with a significant portfolio of behind the meter renewable energy programs. If you are passionate about renewable energy, have a curiosity about bettering our environment, and helping customers with their green energy needs, consider joining our team! As a Customer Programs Conservation Efficiency Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

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A day in the life - Get ready to think big, work smart and shine bright!

• Provide support to SGIP and NHESP Program Management on daily basis.
• Support the programs’ Group Inboxes and SGIP voicemail inbox.
• Create, update, and enhance program forms, procedures and rulebook.
• Process “Past Due Projects” and “Upcoming Due Date” reminders.
• Respond to extension requests, and process project cancellations.
• Process SGIP applications and send status communications.
• Review NHESP applications.
• Validate and process payment requests.
• Light accounting and budgeting reconciliation.
• Work with program management on reporting, data requests and audit processes.
• Participate in and support the weekly SGIP Office Hours conference call with external clients.

Qualifications

The essentials

• Three (3) to five (5) years of Customer Service experience; resolving sophisticated customer issues and completing tasks in accordance with program rules or company policies.
• Experience in data research using databases, files, or spreadsheets.
• Experience in the creation and maintenance of records, logs, documents, files, or databases for use in monitoring, tracking, and trending program/project costs, resources, schedules, and status for management.
• Proficient in Excel, Word, and/or PowerPoint.

The preferred

• Associate Degree
• Knowledge of the utility industry, renewable incentives, or interconnection processes.
• Knowledge of battery storage technologies for home or commercial facilities.
• Experience with SAP or similar enterprise platforms.
• Experience with accounting or budget reporting.

You should know

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• The primary work location for this position is Irwindale, CA. However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).
• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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