As a Medical Supply Call Center Representative you will be answering inbound calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Responsibilities and Duties
- Assist Patient's in the new/reorder process
- Managing large amounts of inbound calls in a timely manner
- Identifying patients needs, clarify information, research every issue and providing solutions
- Evaluate patient's demographics and information as needed to complete requested orders
- Process orders using Byram customized system (ERP)
- Maintain patient's records by updating account information
- Recommend additional products that may be necessary or available to the customer
Qualifications and Skills
- Superior listening, verbal, and written communication skills
- Excellent data entry and typing skills
- Knowledge of customer service practices and principles
- Ability to handle the stressful situation appropriately
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- 3 years of call center, data entry and medical background experience
- Bilingual English/Spanish speakers a plus
Job Type: Full-time
Pay: From $20.00-28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
