PBA is looking for a Member Advocate
Who we are
Based in Oak Brook, Illinois, Professional Benefit Administrators (PBA), is proud to be one of the top-rated third-party administrators in the industry. Check out our outstanding Google reviews!
What we do
Simply put, we specialize in managing our clients benefits and claims so they can manage their business! We are on a mission to empower our customers to navigate the complex healthcare system and exceed their expectations.
What we stand for
PBA’s promise to all our team members:
- employee investment
- work-life balance
With experience dating back to 1985, we dedicate our growth and success to our outstanding team and core values: dedication to the customer and quality service, taking initiative and being willing to learn, working together and respecting each other, being accountable and doing what we say, and generating positive energy. We are privately owned and here to stay. Come join the PBA team and be an exciting addition to our innovation and success!
We might be a great fit if
You are a customer experience expert. You have an empathetic and solution focused approach. You enjoy helping people and empowering them to navigate the complex healthcare system.
You enjoy working in an environment that offers variety, from answering inbound calls - to managing portals - to crafting emails, you can multitask during and between calls. You are familiar with medical terminology and are comfortable taking inbound calls from members and providers. You're knowledgeable, adaptable, a troubleshooter.
Working from home sounds great to you and you can easily adapt to a few days in the office per month if needed. You are reliable, communicative, and work productively in a remote environment.
Sound good so far? Check out the extended job description below and if it sounds like a match, we want to hear from you!
What we need from you
Technical skills
- Proficient in Microsoft Office Suite products.
- TPA/Insurance Company environment or medical billing office experience preferred.
- Ability to quickly learn and adapt to new concepts/systems.
Soft Skills
- Strong verbal communication skills along with being an active listener.
- Customer focused and adaptable to different personality types.
- Must be a self-starter who is organized, sets priorities and manages time effectively.
- Must have a professional and responsible work ethic.
- Ability to interface with various levels of the organization.
- Must be able to maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
What you’ll be doing
Day to day
- Handling a minimum of 70 calls per day to provide quality customer service to callers.
- Developing and maintaining problem solving skills and troubleshooting abilities for the purpose of assisting callers and going the “Extra Mile” when necessary.
- Referring any claims the requirement adjustments, processing, repricing, or other intervention according to guidelines.
- Logging into the phone system and available during your assigned schedule.
- Responding to portals and all e-mails timely.
- Placing follow up calls to members and providers timely.
- Maintaining a working knowledge of plan benefits.
- Suggesting process improvement ideas.
- Presenting problems/trends to Management.
- Performing other duties as assigned to support PBA’s Mission, Vision and Core Values.
Why work for PBA?
- STRONG work life balance (37.5 Hour Work Week – 7.5 Hour Day)
- Flexible Hours
- Remote work environment
- Great company culture
- Company sponsored employee events
- PTO earned after 3 months!
- Holiday Pay + 1 floating
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Flexible Benefit Plan
- 401K with company match
- Direct Deposit
- Growth potential
- Competitive pay
- Company issued laptop
Professional Benefit Administrators is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Professional Benefit Administrators affords equal employment opportunities to all employees and applicants and specifically prohibits any and all discrimination and harassment based on race, race-related traits, color, religion, national origin, ethnicity, ancestry, military status, sex, pregnancy, sexual orientation, gender identity, disability (mental or physical), age, marital status, citizenship status, unfavorable military discharge, genetic information, order of protection status, and any other protected status under federal, state, and local law. Professional Benefit Administrators conforms to the spirit as well as to the letter of all applicable laws and regulations.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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