Remote Customer Service Representative | $15.00 an Hour! [United States]

 

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Overview:

Responsible for focusing on customer acquisition and retention. This position involves daily outbound calling to potential clients who are referred to the company across multiple channels and/or “disconnected” from services for varying reasons. The Inside Sales Specialist Engagement will provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.

Schedule: 10:00am-6:30pm EST Monday-Friday

Responsibilities:

• Assist clients with installation of VRI devices
• Interact with external and internal customers in a professional, helpful and courteous manner
• Process new client referrals and enter client information into VRI databases
• Call clients to verify referral information and explain services being offered by referring agency.
• Manage incoming phone calls by responding to request and assisting with inquiries
• Researching client history and using best practices to enroll/retain potential clients
• Work with management to build and grow a sales-oriented culture
• Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Answer client questions using scripted and non-scripted responses
• Record details of calls and messages
• Maintain access to, and security of, highly sensitive materials
• Refer client complaints to appropriate persons
• Maintain protocol information supplied from reference materials, memos, and training sessions
• Maintain project productivity and quality goals

Qualifications:

• Required High School Diploma or GED
• 1-2 years of related professional experience preferred
• Ability to work flexible hours and overtime when needed
• Self-motivation and the ability to work independently and with teams
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Excellent oral and written communication skills
• Proficient in managing multiple tasks as the same time

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