Settling in the heart Hollywood, where adventurous creativity and trendsetting influence take precedence, The Hollywood Roosevelt is a full-service lifestyle hotel providing our guest a glimpse at its storied past.In its early years, the hotel played host to countless icons; Marilyn Monroe, Charlie Chaplin, Clark Gable and Carole Lombard, among others.
Set above the Walk of Fame,we offer travelers an experience of Hollywood that is authentic to its neighborhood. It is a complete lifestyle destination, fusing entertainment, art, culture, design and music all around the property. It’s a destination within itself with a speakeasy themed cocktail bar, a swank, two-lane bowling alley and a 24-hour luxury burger bar, so despite all the temptations along Hollywood Blvd, you never really have to leave the building.
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Interested in working with a Hollywood original? Love meeting people and creating new experiences? We encourage you to apply on the link below. We look forward to hearing from you.Position Summary
The maître d' will be a support for the entire restaurant team throughout each service in a friendly and efficient manner. The job requires style and hospitality attributes that are key to creating a positive guest experience. They are responsible for the on-boarding and on the job training of the Host Team and have limited supervisory duties.
Pay Rate: $20.00 - $22.00 hourly
Essential Duties and Responsibilities
- Greet guests immediately upon arrival in a warm, friendly and professional manner to make a strong first impression.
- Answer all calls to the restaurant projecting a positive tone and welcoming attitude to our guests.
- Seating guests at the appropriate tables in an order that does not overload a particular server or a particular area of the restaurant.
- Assuring that the dining room is adequately set prior to opening, including any special arrangements.
- Utilize the Open Table Reservations System, including making and confirming reservations according to availability, completing daily reservation confirmation calls, and any other functions associated with reservations for the restaurant and Historic Lobby Lounge.
- Follow up on large party inquiries of 8 or more via email, phone calls, or in-person conversations with the guest. Coordinate all details the guest is requesting for their event are communicate them to the team through calendar invites and the reservations system.
- Developing the ability to make quick, informed, decisions regarding seating and table settings, and to relay corresponding instructions to the staff in a concise and courteous manner.
- Provide comps and voids for the team as needed.
- Organize the printing, folding, cleaning, and distribution of the various menus for the restaurant and Historic Lobby lounge.
- Maintain knowledge of all food and beverage menus, specials and ingredients, and provide updated knowledge of hotel and general local area information.
- Ensure the cleanliness of work areas and maintain a well-organized and properly stocked host desk.
- Handle all guest service needs in an immediate and professional manner.
- Entering guest information from comment cards and notes learned from staff.
- Develop and maintain positive communication and teamwork with all co-workers and supervisors.
- Follow all policies and procedures put forth by the Hollywood Roosevelt.
- Other duties as assigned.
- Use of a hands-on approach to guest service and hospitality
- Understands proper phone etiquette and communication skills
- Adept at training fellow team members with an emphasis on effective leadership
- Having expert knowledge of the seating procedures and how to operate the reservation system
- Previous hospitality industry experience required
- Previous hospitality industry experience required
- High school diploma or general education degree (GED) preferred
- California Food Handler’s Card or ServSafe Certification
As a leader overseeing part of our team, the Maître d' is expected to take on minor guest recovery situations. The position requires assisting with minimal comps, voids, and promotions as well. Some responsibilities of on-boarding and on the job training of the host team will be required as well.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability and Computer Skills
Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Basic Computer knowledge. Microsoft Office preferred.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.
Equal Opportunity Employer
Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.
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