Under the general supervision of the Connie Frank Kidney Transplant Center Clinic Manager and the AN III. Perform the functions of receptionist, pre-register all new patients, assess new patients for insurance pre-certification; encounter all patients using the Care Connect system, update demographic and insurance data as necessary; prepare billing and medical record documents for pt. visits; communicate with back office staff regarding problems and specific circumstances; complete all receipts required for cash payments, including charge card payments, and make deposits to the finance office; perform appointment scheduling tasks in the Care Connect system for those physicians and clinics assigned; perform patient check out duties including obtaining authorization for further outpatient diagnostic studies and scheduling appointments with other offices/departments; provide patient with after visit summary and inform patient of mychart; provide prompt and courteous telephone communications; assist in collection and collation of census data; schedule all outpatient clinic visits for all physicians who utilize the Connie Frank Kidney Transplant Center; and perform other duties as assigned by the Clinic Manager and or the AN III. Reports directly to the Clinic Manager and or the AN III when necessary. Salary Range: $26.99-$38.66/hourly
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Required: * Detailed knowledge of hospital admissions/registration procedures * Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment * Experience working in a medical setting * Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book * Recent patient registration and appointment scheduling experience * Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person * Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community * Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload * Skill in following through on assignments to completion * Ability to use diplomacy and respect confidentiality in sensitive situations * Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent * Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel * Oral and written communication skills to convey information clearly to patients, faculty and staff * Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills * Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones * Ability to maintain confidentiality on patient and physician issues * Proficiency with Microsoft Word & PC and access database systems * Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions Desired: * Experience with UCLA EHR (Care Connect) * Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system * English/Spanish bilingual oral communications skills to conduct admission/registration intervie
