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The Azure Customer Experience (CXP) team is the product engineering, service delivery, onboarding, and customer success unit in Azure engineering, responsible for deploying and managing customers’ mission-critical workloads; providing complete customer care through in-product experiences and platforms and strategic customer support delivery; identifying product opportunities and gaps and then driving innovations and improvements into the product.
We are looking for a Chief of Staff to be a key leader in the next chapter of growth and optimization of the CXP organization. The ideal candidate has a blend of business management, business planning, and strategy experience, while embracing cross LT and cross org partnering. You have to love customers, really really love customers, and how to drive an organizational rhythm and culture that ultimately delivers amazing customer outcomes/experiences and turns Microsoft cloud customers into fans!
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Responsibilities
- Advisor to the Corporate Vice President (CVP) and CXP Leadership (LT): Act as the extension of the CVP, a member of the LT, as well as thought partner to the various Pillars/Businesses within the organization. This includes ensuring a very tight and impactful working partnership the Executive Assistant (EA) to the CVP, the CXP Diversity and Inclusion Program Manager, and the Human Resources Director.
- Business Planning: Partner with the LT to manage the organization wide planning process, ensuring coordination with engineering semester planning, integration with the Cloud and Artificial Intelligence (C+AI) Strategy Office planning efforts, and development and driving of CXP objectives and key results. Oversight of CXP budget, tracking of actual vs budgeted spend, and Position Control Number management.
- Communications: Plan and execute CVP’s communications strategy via a managed Communication resource, in partnership with key communications stakeholders across CXP and C+AI Executive Office (OCAI). You will be accountable for vehicles and channels that support the organizational strategic missions. Coordinate the CVP’s external communications for customer/partner engagements and other speaking engagements ensuring successful and impactful use of CVP’s time.
- Lead and coordinate the Rhythm of Business (RoB) for the organization. Includes ownership of All Hands, weekly Staff meetings, CVP+LT rhythm, manager meetings, etc. Also includes the culture RoB – mapping a year long key Cultural Events (ie. Culture Day) view and plan for execution, in partnership with key stakeholders across the org.
- C+AI Executive Office (OCAI) collaboration: Work closely with OCAI as well as the other cross C+AI Chief’s of Staff on everything from business RoB, budget, Planning, and cross C+AI initiatives.
- Facilitate Data driven decision making: Ensure appropriate data and insights are surfaced at the right altitude and in a timely manner to enable leadership and stakeholders to make data driven decisions.
- Shared culture of diversity and respect: Embody our company values of accountability, integrity, and respect in every and all interactions creating deep connections within our communities, focus on increasing representation, retaining and growing our current team members, while fostering
- awareness and growth through an inclusive environment. Be a leader in the transformation of our culture by establishing an environment where everyone has a growth mindset and is encouraged to continue to learn and grow.
- Special Projects: On an as needed basis, you will be asked to design and deliver cross-team projects to meet the changing business environment. You will demonstrate successful project management and cross cxp and cross C+AI ability to partner.
Qualifications
Required/Minimum Qualifications:
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR equivalent experience.
Other Qualifications:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 10+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 7+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR equivalent experience
- Experience in a Chief of Staff and/or Business Manager role, a plus.
- Experience as part of a high growth organization.
- Passion for diversity & inclusion demonstrated by active advocacy or allyship in prior roles and/or outside of work.
- Detail-oriented, strategic, and data-driven – ability to work with both quantitative & qualitative data, understanding immediate roadblocks, urgent asks, and long-term initiatives.
- Independent and self-managing – thrive in a dynamic environment without a lot of guidance and manage ambiguity and competing priorities while producing optimal results.
- Proven communicator and can influence others through your expertise – able to use logical and strategic thinking to motivate a diverse organization towards a collective goal with precision.
- Concise and to the point. Possess verbal and written communication skills, with the ability to communicate complex information in an approachable manner across a geographically dispersed audience.
- Possess executive maturity and model Microsoft’s values of accountability, integrity, and respect.
- Use sound judgment that incorporates analysis, a pragmatic approach, and consideration of business goals and stakeholder priorities to get to the right outcome for the organization and company.
- Adaptable and good at context switching. Comfortable to flex between strategy and execution.
- Can comfortably and easily manage multiple projects, switching seamlessly between them. Not afraid to roll up your sleeves and get the job done when needed. Possess organizational agility and ability to work successfully across a complex environment.
- Self-motivated and have a bias for action. Take pride in your work and always bring your best. Hold yourself accountable and do everything you can to proactively help others do the same.
- High situational awareness and emotional intelligence coupled with excellent networking and interpersonal skills for collaborating across multiple organizations, teams, and professional levels.
- Biased for action and influence across non-direct reporting teams.
- Experience strategizing and orchestrating large-scale projects and efforts which inherently represent competing deadlines, varying stakeholders and are highly strategic.
- Drives collaboration and influence with varying stakeholders including executive leadership, engineering design teams, external customers and partners.
- Dependable analytical and communication skills with the ability to influence.
- Ability to articulate a persuasive and compelling vision via clear, high-impact communications.
- Propensity for maintaining objectivity and balanced judgment in fast-paced, high-stress environments.
Business Management IC6 - The typical base pay range for this role across the U.S. is USD $124,800 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $292,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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