Contact Center Agent - WORK FROM HOME!

 

Contact Center Agent- Full Time and Part Time Afternoon/Evening SHIFTS (day and 12 to 9pm shifts).

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Dynamic BDC Contact Center is excited to support automobile manufacturers and dealerships with their customer service needs. We need friendly, professional, and helpful agents to work for us remotely, answering questions, scheduling appointments, providing up-to-date information, and addressing any concerns, with the utmost sense of care for the customer. The ideal candidates will have a passion for helping others, while exhibiting a winning attitude. In return, Dynamic BDC will support you with training, tools, and support to ensure your success!

At Dynamic BDC, we support clients in multiple avenues throughout the United States by handling marketing opportunities on their behalf. We provide services for the world's largest automotive manufacturers and dealerships ensuring an elevated level of customer service through exceptional client and customer interactions.

About the job:

As an At Home/Remote Expert Customer Service Representative, you will ensure an excellent customer service experience for the customer, utilizing your training and outstanding customer service skills while handling both inbound and outbound calls.

What You Will Do:

• Provide exceptional customer service over the phone answering questions and resolving concerns for the customer
• Employ problem-solving skills to assist the customer
• Provide issue resolution for customer concerns dealing with service appointments and questions about their vehicle
• Consistently exhibit a patient and friendly demeanor with the customer
• Manage through multiple systems, programs, and screens simultaneously; properly logging calls in the system
• Accurately maintain customer database and ensure all records are updated

What You Will Bring/Position Requirements:

Must have your own home office computer equipment and maintain said equipment:

Computer with minimum requirements:

Operating system:

• Windows 10 Home, Pro or Enterprise or Windows 11
• MacOS 11 Big Sur, MacOS 12 Monterey and 13.0 Ventura
• Full access to all functions (no business or school owned computers)

Processor:

• 4th gen Intel i3 processor (or AMD or Apple equivalent) or better

Memory:

• 8GB of memory (RAM)

Browser:

• Chrome
• Firefox

Internet and Networking Requirements

• Broadband internet (fiber, cable, DSL)
• Wired network connection - An Ethernet port or USB-to-Ethernet adapter

Other equipment:

• 2nd Monitor for dual screens
• Webcam
• Corded, not wireless, USB headset with noise canceling mic

Quiet, private workspace.
A quiet place to work online. It’s critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Skills Required
Excellent verbal and written communication. Our agents will be speaking to customers from all over the country, so excellent listening and speaking skills are paramount

• Proficient use of technology, including computers and databases.
• Strong typing skills and website navigation skills.
• Representatives will need to competently and professionally use our customer service tools, scripts, and applications.
• Previous experience in a customer support role preferred.
• A positive, customer-first attitude at all times.
• Ability to problem solve in order to properly assist the customer.
• We trust our agents with taking care of sensitive customer information
• 18 years of age or older

What Dynamic BDC Will Bring:

• Paid Training
• Competitive pay rates
• Paid Time Off
• 401(k)
• Career growth, and leadership development opportunities
• Medical, Dental and Vision Insurance
• Employee Referral Bonus Plan

Dynamic BDC is an Equal Opportunity Employer

Dynamic Acquisitions Co. LLC participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please read the E-Verify Notice available in English and Spanish ( https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf ) before proceeding with your job application. Additional information about the E-Verify program can also be found at www.uscis.gov

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