New Posting - Job Description
Job Title: Customer Service FLSA Status: (Non-exempt)
Department: Ikko Frozen Hours M-F 7:00AM to 3:30PM
Position Reporting to: CS Manager / IKKO LA office manager Date: JAN 05, 2023
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Position Summary (Purpose and Expectation):
Ikko International Trading LLC is a Central Purchasing company for True World Foods (TWF) and procures, manages inventory, and provides high-end products to TWF for their sales activities. This position requires an energetic person willing to learn, with a positive mindset for customer service, capacity for multi-tasking and discipline to organize daily routine responsibilities. In the initial stage, training in customer service will be provided to fully understand Ikko’s operations and there will be opportunities to grow and ladder up within the organization taking purchasing activities, marketing analysis, and quality-assurance management, to become an all-around staff.
Duties and Responsibilities (In order of importance or amount of time spent)
- Learn Seasoft (ERP) and take care of all orders, received from the assigned TWF locations and make timely shipping arrangements
- Learn about products and communicate with TWF locations for any order or product related matters providing detailed and alternative information to satisfy TWF’s requirements
- Learn how to solve the customer problem and communicate with them effectively.
- Learn all operation flows and be able to contact local trucking companies and cold storages to make necessary logistic arrangements
- Learn how to analyze and follow market trends and be supportive to the customer
- Maintain professional manner to the customer
- Support other customer service team as well as other members of the Ikko team.
Managerial or Supervisory Responsibilities: N/A
- Direct Reports (Line Authority):
- Indirect Reports (Functional Authority):
Minimum Qualifications (To be considered for hiring)
- Prior Experience: prior customer service, procurement, logistic experience preferred
- Education or Training: Bachelor’s degree preferred but not required
Other Knowledge, Skills and Abilities (For successful job performance)
- Communication skills – vendors, TWF branches, management, and other fellow staffs
- Excel and other MS office software
- Abilities for time management and prioritization
Physical demands of the work
- A light physical demand may be necessary occasionally – lifting some products, boxes, samples and warehouse related activities
- Must be able to read, interpret, and write various reports and create spreadsheets
Work Environmental Conditions (indoors, outdoors, office, refrigerator, freezer, loading dock, etc.)
- Most of the time is spent in regular office environments with occasional visits to warehouse environments
- Some business trips may be required
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Los Angeles, CA 90058: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
