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You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Job description
- This is a band 3 role supporting Stop Loss & Health Claims Services. This role will be assigned less complex data to manually enter data points into the designated template with a high level of accuracy. Individuals in this role will be subject to quality assurance audits and will be expected to escalate any data issues that arise to upper levels within the Data Intake team.
Preferred skills
- Medical coding and or data entry experience preferred
- A basic understanding of the Data Intake policies and procedures
- High level of detail orientation
- Ability to work independently as well as part of a team
- Basic knowledge of Sun Life’s Claims Services
- Possesses high level of accuracy
Responsibilities
- Accurately enter data into appropriate data intake template
- Uses touch-typing to manually enter data elements from PDF reporting into data intake template
- Meets established metrics for production
- Meets established metrics for accuracy
- Possesses basic knowledge in the Data Intake policies and procedures
- Demonstrates the ability to adapt to new business processes with assistance from upper levels
- Acts independently or in a team when processing data submissions
- Understands the importance of accuracy when processing data received
- Escalates data issues to appropriate team member
- Processes work items within the team’s standard turnaround time
- Manages work items within individual GWEW
- Communicates when more work is needed or when assistance is needed due work items not being completed in a timely manner
- Understands the urgency for inputting the data into the system accurately in order to provide a positive client experience
- Escalates data issues to appropriate team member
- Positively supports team development by building individual skill level
- Communicates regularly with Data Intake Team Leads to raise process concerns
- Attends and actively participates in training provided
- Works with Team Leads to identify training opportunities
- Incorporates and utilizes Brighter Way in everyday work
- Consistently presents positively during team discussions
- Continuously looks to improve his/her skills by engaging in development opportunities
- Generates continuous improvement ideas
- Performing “other” duties as necessary
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
