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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Manager, MI & Analytic Services is primarily responsible for leading a diverse global team of MI Analysts who support a dedicated customer. In addition to people leadership, the manager is responsible for all aspects of this banking customers global data consolidation and reporting program. This includes the development and enforcement of management information standards, technology process, procedures, data consolidation and report management.
This role is dedicated to a banking customer and will work directly with the customer MI and data team, as well as resources within GBT.
Responsibilities:
Responsibilities include but are not limited to:
- Lead a global team of MI Analysts across multiple markets and time zones.
- Achieve high performance through great people leadership by applying GBT’s Performance Coaching mindset.
- Ensure accuracy and quality by managing day-to-day productivity goals, objectives, service standards and procedures.
- Address support issues and ensure timely resolution.
- Ensure consistency and process standardization.
- Drive continuous improvement to optimize our MI Analyst support model.
- Foster excellent relationships with Client Management and customer contacts.
- Gather and share best practices across customers and segments
- Driving the execution of the planned initiatives and providing consultative recommendations wherever needed
- Collaborate with key partners on development of capabilities and platforms that will allow for automation and scaling of analytics.
- Partnering with other leaders across the Products & Technology team to drive organizational results
Qualifications
The successful candidate should demonstrate the following:
- Passionate and experienced people leader who enjoys helping direct reports achieve their full potential.
- Experience leading diverse teams, driving them through continual improvement with high employee engagement.
- Experience influencing other departments without direct authority, driving the business forward to meet organizational goals.
- Thrive in continual change and enjoy coaching their team to do the same.
- Understanding of business travel data, tools and process flows.
- Proven ability to collaborate across functions and teams.
- Experience executing against large scale process improvement and business transformation initiatives.
- Exceptional communication skills, ability to influence internal and external customers with ease.
- Strong thought leadership.
- Ability to consistently review team output, analyzing what is and is not working to identify key drivers.
- Self-starter with the ability to drive results. High-energy and proactive with the ability to work well under pressure.
- Ability to develop and execute strategies to improve the customer experience.
Location
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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