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Enova is hiring for Sales & Customer Service Representatives who can receive and place calls to consumers who are interested in our loans. You will assist customers through the application and signature process and help minimize loan withdrawals by overcoming customer's concerns and selling the customer on features and benefits the company offers. You must be comfortable taking direction and able to think on your feet.
What you’ll be doing:
- Effectively handle inbound calls by guiding customers through the loan application process
- Ensure customer satisfaction by providing a clear understanding of the features and benefits of Enova’s products and services
- Initiate outbound calls to customers who have not completed their loan application
- Ensure excellent customer service through excellent verbal and written communication
- Maintain accurate, up-to-date information for customer accounts
We are excited about you if you have:
- Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
- A desire to create a top-notch customer service experience
- The capability to independently problem solve
- Ability to balance multiple priorities and effectively handle changing situations
- Ability to deescalate complex customer interactions
- The drive to exceed your goals in a fast-paced, metric driven environment
- Ability to succeed in a virtual or office setting
- Computer proficiency and accurate data entry skills required
Location:
This is a work from home position.
*Enova is headquartered at 175 W Jackson Blvd. Chicago, IL 60604.
Pay and Benefits:
$16.00 per hour. You will also have the opportunity to earn a performance based bonus!
Full-time, permanent position! This is a direct hire position.
Perks and benefits start day one!
Work hours
Schedule 1: Mon-Fri 11:15am-8:00pm
Schedule 2: Tues-Fri 8:00am-4:45pm, Sat 9:00am-5:30pm
*Hours are CST (Central Standard Time)
*We only offer set full-time schedules (no part-time or flexible schedules).
About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
Experience:
- Sales: 1 year (Preferred)
Work Location: Remote
