Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
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Job Purpose:
As the Interactive Manager, you will be responsible for helping the team to create memorable interactive moments in Universal Studios Hollywood’s newest themed area, SUPER NINTENDO WORLD™. This includes overseeing the hiring and training of team members, maintaining strategic and daily operational plan, while ensure overall Guest and Team Member satisfaction.
Job Summary:
- Create a fun environment for team members to thrive in areas of theming and guest engagement
- Partners with Creative and Technical Services for quality assessments of potential improvements
- Maintains both labor and non-labor departmental budgets. Develops operating budgets and adjusts operations as necessary to identify and control budgets.
- Maintains the operational efficiency of attraction during park hours and seasonal/special events
- Helps ensure artistic and thematic integrity of attraction of ownership, as well as overall land.
- Ensures department understands and follows all company policies and procedures.
- Crisis management including guests’ and Team Member Medical/Emergency situations
- Supervises all hourly staff and provides work direction, performance reviews, and effective coaching
- Investigates incidents including Team Member/guests’ complaints
- Acts as EHS Safety Team representative for the Team Members
- Plans and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition programs
- Supports Team Member and Guest Satisfaction initiatives for consistent improvement
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
- Actively supports and promotes an environment of diversity, equity, and inclusion
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Qualifications/Requirements
- At least 4+ years of management experience managing a team of 50+ Team Members.
- Must be available to work on weekends, holidays and nights as required.
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel.
- Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 – $80,000 (bonus eligible)
Desired Characteristics
- Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
- Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects.
- Proven ability to anticipate needs and initiate action
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker/self-starter
- Strong guest service experience with conflict resolution.
- Theme Park experience highly preferred.
- Strong interpersonal and organizational skills
- Able to prioritize work-load and have the ability to multi-task
Additional Requirements:
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
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NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
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