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If you're interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you!
As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.
No automotive experience required!
What You'll Do
- Deliver clear and detailed documentation on part replacements and restrictions
- Provide useful feedback for internal customers in engineering
- Create positive customer experiences for external dealership customers
- Handle calls quickly, efficiently and effectively using provided tools
- Communicate clearly and build rapport with customers
- Strong computer navigation and typing skills
- Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- A positive, self-starter attitude with a solid work ethic and strong attention to detail
- Excellent interpersonal and listening skills
- One or more years in a relevant or related profession with proven success
- Associate degree
- Michigan resident
- Computer: PC (Windows 10 or higher) or Mac (OS 10.14 or higher) (note: Chromebooks are not compatible)
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Cellular phone
- Secluded and distraction-free work environment
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://insde.co/7i4q)
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn rewards for meeting health goals)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
Benefits to Make Your Life Easier
- Teladoc: Free online access to doctors 24/7
- Registered nurse 24/7 help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (online will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: bit.ly/MorleyEverify and your right to work: bit.ly/MorleyRightToWork.
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
- Click here to view Morley's privacy policy: https://morleycompanies.com/privacy.
