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Specialist- Admission and Discharge, FT, Days, no weekends

Job ID: 0008CK

Clinic

Administrative Support - STARKVILLE PULMONARY CLINIC

Full Time - Day

Job Description

Customer Service:

• Greets patients in a positive, helpful, and courteous manner
• Answers and directs calls to appropriate personnel; takes messages as needed
• Directs visitors and physician office patients to correct locations
• Assists patients with questions about Patient Portal
• Ensures waiting area and front desk are organized and presentable
• Obtain demographic and insurance information in a timely and professional manner
  Admission:
• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
• Prints and applies armbands to patients (if applicable)
• Escorts patients or arranges for transport to assigned room or service area
  Discharge:
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments
  Reporting/Recordkeeping:
• Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal)
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information)
• Prepares and documents deposits
  Bill Edit Review:
• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc)
• Resolve all billing edits
  Supplies:
• Properly maintains up-to-date office supplies and stock
  Regulation:
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines
• Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes
  Requirements:
• High School Diploma or equivalent; preferred Associates Degree in Business or related field
• Minimum of 2 years’ of clerical and collection experience in a healthcare environment; preferred
• Strong organizational, customer service and communication (written and verbal) skills; required
• Strong mathematical skills and problem solving abilities; required
• Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
• Strong interpersonal skills; required

Requirements

No additional requirements from any stated in the above description.

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