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The role of the Video Teller is responsible for assisting members with their financial transactions, servicing existing accounts, and building member relationships through video conferencing, and video interactive phone calls. through video conferencing and interactive phone calls. The Video Teller thoroughly knows credit union products and services and uses consultative selling to identify opportunities to cross-sell. A courteous, professional demeanor, the ability to effectively communicate via email as well as video conference, and a high level of integrity are essential to this role. Must support a sales and service culture.A DAY IN THE LIFE OF A VIDEO TELLER INCLUDES:
- Processing transactions through video transmission via the Interactive Teller Machine (ITM)
- Working with multiple software programs concurrently to complete transactions and communicating with more than one member simultaneously
- Providing information and referrals to members seeking other services
- Achieving and maintaining all required performance goals and quality measurements
- Balancing the teller drawer at the end of the day
- A high school education or GED.
- 1 year of customer service experience with an emphasis on sales. Must be flexible to work different shifts.
- Prior experience in a video/remote environment within a financial institution is a plus.
- Excellent oral, written, telephone, and video communication skills with the ability to communicate courteously, effectively, and professionally.
- Ability to multi-task and perform work with a high level of accuracy.
- Ability to analyze and solve problems.
- Ability to perform highly detailed work on multiple, concurrent tasks.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Work Schedule
- Monday – Friday
- 8:30 am – 5:30 pm
- May be required to work rotational Saturday shifts from 8:30 am – 1:30 pm
- Travel
- Travel is rarely necessary for this position.
- Work Site Location
- All work will be performed at our beautiful Corporate Campus located at 2675 O’Neal Lane in Baton Rouge, LA.
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions
- Health Savings Account contributions for eligible employees
- Employer-Paid Life Insurance
- Voluntary Dependent Life Insurance
- Paid Vacation & Sick Leave
- 15 Paid Holidays, including a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
- Paid Time Off to volunteer with approved non-profits and charities
- Tuition Reimbursement Program
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