Every day is different at IHG, but you’ll mostly be:
- Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
- Achieve personal and team sales goals as assigned.
- Implement hotel-level tactical sales plans to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community.
- Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
- Produce monthly reports and sales forecasts for assigned area of responsibility.
- Actively participate in forecasting and goal setting. Participate in the annual budget process, and development of sales and marketing plans.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations.
- Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets – to ensure repeat business, follow up on events, and generate new business
- Other contacts as needed (Professional organizations, community groups, local media)
- May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients.
- Perform other duties as assigned.
- May serve as “manager on duty” as required.
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What we need from you:
- Minimum of four of experience working with a large or a variety of market segments in a hospitality or hotel sales and marketing setting.
- Bachelor’s degree in marketing or related field, and or an equivalent combination of education and experience
- Above average English communication skills - both verbal and in writing. Knowledge of other language is preferable.
- Other languages preferred
- Fitness - ability to frequently stand up or move within and outside of the facility.
- Strength - you must be able to carry or lift items weighing up to 25 pounds, regularly handling smaller objects.
- Rapport - communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Flexible - night, weekend and holiday shifts are all part of the job.
- Math - basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Critical thinking - problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May require a valid Driver’s License.
- May be required to work nights, weekends, and/or holidays.
What you can expect from us:
This range is only applicable for jobs to be performed at the Hotel Indigo. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
