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Job Title: Customer Representative
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction and building strong relationships with them.
Responsibilities:
1. Respond to customer inquiries and provide accurate information about our products and services in a timely and professional manner.
2. Assist customers in placing orders, processing returns, and resolving any issues or concerns they may have.
3. Proactively identify customer needs and recommend appropriate solutions to enhance their overall experience.
4. Handle incoming calls, emails, and online chat support, maintaining a positive and empathetic attitude towards all customers.
5. Collaborate with other teams, such as Sales, Technical Support, and Shipping, to address complex customer inquiries and ensure smooth order fulfillment.
6. Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
7. Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution.
8. Actively participate in ongoing training sessions to stay updated on product knowledge, company policies, and customer service best practices.
9. Identify opportunities for process improvement and provide feedback to the management team.
10. Maintain a high level of professionalism, confidentiality, and discretion in all customer interactions.
Requirements:
1. Proven experience in a customer service or support role, with a track record of providing excellent customer experiences.
2. Exceptional communication skills, both written and verbal, with a friendly and approachable demeanor.
3. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
4. Strong problem-solving skills, with the ability to remain calm and composed under pressure.
5. Proficiency in using customer support software, CRM systems, and other relevant tools.
6. A team player with excellent interpersonal skills and a positive attitude.
7. High school diploma required; additional education or certification in customer service-related fields is a plus.
8. Flexibility to work occasional evenings, weekends, and holidays, based on business needs.
If you are passionate about providing outstanding customer service and enjoy working in a dynamic and collaborative environment, we encourage you to apply. Join our team and be part of a company that values its employees and puts customers at the heart of everything we do.
To apply, please submit your updated resume along with a cover letter detailing your relevant experience and your passion for customer service.
We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.
Job Types: Full-time, Part-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- Under 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
- Office
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Dayton, NJ 08810: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Work Location: Hybrid remote in Dayton, NJ 08810
