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Community Management Consultant
We are looking for:
A dynamic Community Management Consultant with mature organizational skills and experience in supporting complex, large strategic efforts at tech companies. You will be successful in this role if you have strong project management skills inclusive of leadership, organization, Microsoft Office, and other soft skills. You are well-versed in stakeholder and conflict management, leading teams, executing strategy, and collaborating within and without organizational siloes to pull together an ecosystem to support a wide variety of project and program work.
Duties and Responsibilities
- Establish and maintain a central community hub with up-to-date content and visual identities to enhance communication effectiveness.
- Curate and manage a SharePoint/hub platform as the primary source for essential content, ensuring easy access for field communities and broader Microsoft audiences.
- Channel field feedback into actionable insights for optimizing field enablement, support, skilling, and overall role effectiveness.
- Channel field feedback into actionable insights for optimizing field enablement, support, skilling, and overall role effectiveness.
- Foster a dynamic community environment where members empower each other through the sharing and validation of industry-aligned best practices.
- Engage with client leadership as necessary to communicate program objectives, strategy, tactics, and ongoing progress.
- Documenting and communicating the results of your efforts.
- Ensure scope and schedule for commitments are clearly defined, agreed upon, and communicated across stakeholder and leadership teams
- Updating, implementing, and maintaining procedures.
- Prioritizing based on business needs and requirements.
- Work directly with all geographic areas and impacted parts of the business to drive this workstream from initiation through delivery.
- Actively seek opportunities to create synergies across internal groups to drive long-term solutions to a customer connected experience
- Own communication on project status, issue management, and resolution. Including celebrating success and failures so we learn and develop a growth mindset.
Role Requirements:
- 5+ years combined experience: Project/Program Management, Delivery Management
- Must have prior Microsoft experience (or with a similar tech enterprise) and understand the corporate culture and environment
- Must be v-dash eligible (not in 6-month ‘off’ period)
- Ability to operate in PST time zone
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Experience in managing large scale, complex projects and overseeing team collaboration and program/project orchestration end to end
- Exceptional written and verbal communication to present updates and ideas to business leaders, customer experience and sales leaders and stakeholders.
- Exceptional analytical and conceptual thinking skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Experience creating detailed reports and giving presentations.
- Excellent planning, organizational, and time management skills.
- Experience leading and developing top-performing teams.
- A history of leading and supporting successful projects.
- Ability to work both independently and collaboratively
- BA or MS in Business Management or related fields desired
Salary Range: Between $85,000 - $115,000
Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.
At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.
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