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At least 25% of the money we spend on healthcare in the U.S. is wasted. Price alone ( especially hospital charges, professional services, drugs, devices, and administrative costs), not demand for services or an aging of the population, produces 91% of cost increases employers see each year. We work with mid-market, self-insured employers to help them save 50% on their episodic healthcare costs by connecting their employees with doctors and hospitals in a healthcare marketplace and we make money by charging a simple transaction fee. The really cool part? We make sure every member has access to care for $0.
Job Description
The PHA team helps connect our members with the care they need for free, that's right $0. Healthcare is confusing and expensive so we want to make sure it is easy and free. Our PHA's are responsible for answering phone calls, emails, chats, and faxes addressing member requests and or concerns and to understand and address their healthcare needs by referring to the right healthcare provider at no cost. We take great pride in giving our PHA's the tools and autonomy needed to always make the member experience exceptional with every interaction. When surveyed 95% of members gave ZERO a nine or ten when asked "How likely is it that you would recommend ZERO your friends and family". That is a Net Promoter Score of 94! Woah!! That's huge and that is the ZERO way!
You must have
- Ability to work M-F as early as 7 am or as late as 7 pm
- High School diploma, GED, or equivalent experience
- Six months customer service
- Ability to empathize with and prioritize customer needs
- Ability to speak effectively with customers and employees of the organization
- Strong organizational, time management, and problem-solving skills
- Excellent written and oral communication skills
- Excellent typing skills
- Basic computer knowledge/PC experience
- Follow PHI/HIPAA guidelines and policies
- Must be able to pass a criminal background check
It would be even cooler if you had
- Leadership in a contact center
- Experience in Healthcare
- Experience with G-Suite - Google drive, sheets, and docs
- Experience with Zendesk or another web-based ticketing system
- Experience with Leading Reach or similar patient referrals programs
- Bachelor's Degree
Get ready to join a group of diverse, smart, talented, and driven individuals. We are looking for people who are motivated to make a huge difference in the lives of ordinary people by bringing accessibility and transparency back to healthcare. At ZERO we...
- Are a truly modern healthcare company disrupting the status quo
- Blindly trust our grandparents but expect everyone else to bring data
- Promote a culture of freedom and responsibility
- Are open, honest and accountable at every level
