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*Must be a Nebraska Resident to qualify for this position*
**Ask your Recruiter about our $2,000 sign on bonus!**
Who We Are
Every minute of the day, people, businesses, and financial institutions are connecting with one another through payments and financial services technology from Fiserv. Fiserv drives this commerce through simplicity and innovation. You most likely use Fiserv products every day and may not even know it. If you have ever used credit card or gift card at a merchant, paid a bill or made a purchase online, used your phone to make a payment, worked in a bank, or reimbursed a friend through a payment app, then you have used Fiserv products.
Who We Want
We’re looking for people best described as…
- A great listener who can communicate clearly and concisely with empathy
- A master problem solver capable of handling any situation with composure, confidence, and grace
- A dependable, self-motivated person of solid character with a “can-do” attitude and infectious positivity
- Takes ownership of customers’ issues, relieving customers’ stress while guiding them to a quick and easy resolution
- Seeking an opportunity they can grow in while developing new skills and capabilities
What You’ll Do
Everyone has had to call customer support at some point. You will be that person on the other end of the phone to help fix the problem. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer, but we’re looking for someone who will rely on their resources and is always up for the challenge. You will do this with business owners for everything from answering basic questions and account updates to more detailed research and analysis of billing and funding issues. Rest assured our combined training and ongoing support model will ensure your success!
When not on the phone with customers you will spend time reviewing performance, listening to calls, in coaching, training, business updates, and team engagement activities. These activities take place in Microsoft Outlook and Teams Channels as video conference calls on camera, chat or messaging, and email.
Basic requirements for consideration:
- Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
- Quiet and secure home working environment free from background noise and distractions
- Understanding of basic financial transaction processing and payments
- Understanding of computers, internet navigation, and web applications
- Internet speed requirements to test internet speed, visit www.speedtest.netand click GO - results will display at the top of the page
- Nebraska State resident
- Spanish Speaking Bilingual
Ping less than 50 msDownload greater than 12.0 MbpsUpload greater than 2.0 Mbps
Preferred qualifications:
- Strong work tenure with previous roles lasting 2 years or more
- Experience working in a fast paced, high volume, metric driven call center environment
Things to know:
Compensation: Starting at $17.00
Training Start Date: Monday October 2nd
Training Schedule and Length: M-F, 8am - 4:30pm CT
Working Schedule: 1st shift available. * Ask about our weekend differential*
Pre-employment background, credit, and drug test are required.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Remote
Application Question(s):
- Your application will NOT be considered unless you are a Nebraska resident. Do you Live in the state of Nebraska?
Language:
- Spanish (Required)
Work Location: Remote
