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We are looking for a new person to add to our small customer support team!
As a software customer service representative, you'll be a key player, providing technical assistance and support to our customers. But you won't be tied to a desk - you'll work from home and enjoy the flexibility of setting your own hours.
We're looking for someone who is passionate about delivering top-quality customer service, who can handle a variety of customer questions and concerns, and who can craft innovative solutions for our customers.
We'd like someone with at least two years of software customer service experience and who is highly proficient in using computers. An ability to remain calm under pressure and think on your feet is essential.
You'll need to have excellent communication and problem-solving skills, as well as a genuine passion for helping customers find the solutions they need. Just as importantly, you must be motivated, reliable, and organized, with a 'can do' attitude and a commitment to delivering outstanding customer service.
WHO ARE WE LOOKING FOR?
We are looking for someone similar to some of our amazing people who have done amazing at this job!
Like Sarah who didn't go to college, but we found her working as a data entry & customer service rep for a credit card company. She loves this job because it give her a work from home job, that didn't work on the weekends or evenings, where she didn't have big company politics.
Or like Giselle who previously was a office manager for a dental office. She brought her customer service skills from helping patients, and loves that we offer PTO & paid holidays off.
Or even like Katilyn, who was referred to us one of our amazing employee Jess... and thinks her previous job in as a Workout Plan Writer prepared her to be great at helping our customers with technology.
WHAT IT'S LIKE TO WORK AT COMPANY:
- Our customer is mostly Human Resources people & business managers.
- Our product helps them manage new hire paperwork for their employees.
- Our Management is super creative and laid back.
- Our team size is small... just 15 people on our team.
- Our Culture & values are all about being Humble, Hungry, & Smart. We are all about solving problems with technolgy!
- Our Work Environment is work from home.
ABOUT 321FORMS
We take the paper out of new hire paperwork... streamlining new employee hiring/onboarding, and allowing new hires to get on the job fast! Our completely digital process allows employees to fill out the necessary forms and accurately capture all of the required information one time! Hundreds of companies throughout the US use our tools to get their new hires on board fast & easy.
As we've steadily grown, we've come to understand that the core of 321Forms is our amazing team. We hire people based on their potential more than their history. Our awesome vibe welcomes creative, innovative, and collaborative minds who enjoy being part of a passionate and supportive team. We have an informal work environment but are serious about what we do. Our employees are too busy learning, growing, and delivering results to get mired down in office politics. No one is ever forgotten in a corner to push papers at 321Forms. We encourage each other to stay humble, be hungry, think smart, solve problems, build confidence, think abundantly, and be authentic.
A DAY IN THE LIFE OF A SOFTWARE CUSTOMER SUPPORT REP
Hello, I'm Brie, and today I'll share a typical day in my life as a work from home software customer service representative.
I start each day by responding to emails from customers. I answer questions, troubleshoot technical issues, and provide helpful advice so that customers can get the most out of their software.
I also check and respond to customer phone calls, and help walk customers through the process of using their software. Every day brings something new, so it's important for me to stay up-to-date on the latest software updates and industry trends.
When I'm not responding to customers, I'm working on special projects. I might be creating new tutorials or updating existing help documents.
At the end of the day, I make sure I've provided top-notch customer service to everyone that contacted me. It's my job to provide an excellent experience for our customers every time.
I love working from home for a software company, as it gives me the opportunity to be creative and stay connected with our customers. Working with software is both challenging and rewarding, and I'm constantly learning something new.
Whether you're looking for a flexible job with the potential to develop your technical and customer service skills, or a way to stay connected with customers while becoming an expert in the software industry, working as a software customer service representative may be right for you.
THE MINIMUM REQUIREMENTS TO BE CONSIDERED
To be successful as a work from home software customer service representative, you must be tech savvy and able to quickly learn new software applications and systems.
You'll need to have excellent customer service skills, since you'll be the first point of contact for customers.
Additionally, you'll need strong analytical and problem-solving skills in order to effectively resolve customer issues.
The ability to work independently and well under pressure is also essential.
YOUR WORK SCHEDULE
This part-time flex customer service position requires availability during business hours from 8:00 AM to 5:00 PM MST on Monday - Friday. The schedule is between 20 to 40 hours per week with the ability to flex up in hours when requested.
READY TO JOIN OUR CUSTOMER SERVICE TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this part-time flex customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
